Last updated: October 14, 2026
1. No Returns, No Exchanges (All Sales Final)
To support our operations and keep our prices accessible, all sales are strictly final. We do not accept returns, we do not offer exchanges, and we do not issue refunds for change-of-mind, buyer's remorse, or accidental orders.
Please review all product details and specifications carefully before completing your purchase.
2. Strict 48-Hour Damage & Defect Policy
We take great care in packing your orders, but items can occasionally be damaged during transit. You are required to inspect your order immediately upon delivery.
If your item arrives defective, damaged, or you received the wrong item, you must report it to us within 48 hours of delivery.
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Required Proof: To report an issue, email us at hello@meloranco.ca within this 48-hour window. You must include your order number, a description of the issue, and clear photographic evidence of the damage or defect.
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Our Remedy: If your claim is verified and approved, we will ship a replacement for the exact same item to you at no additional cost.
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Out-of-Stock Exceptions: In the rare event that a damaged item is completely out of stock and cannot be replaced, we will issue a refund to your original payment method.
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Late Reports: Any reports of damage or defects made after 48 hours of delivery will be strictly denied.
3. Order Cancellations
Once an order is placed, it is immediately routed to our fulfillment system. Therefore, orders cannot be cancelled, altered, or changed once checkout is complete.
4. Legal Compliance
This policy operates in accordance with standard e-commerce regulations and does not override any mandatory statutory rights you may hold under applicable local consumer protection laws if goods are legally proven to be fundamentally defective or entirely undelivered.
5. Contact Us
For any inquiries regarding a damaged order, please contact our support team at hello@meloranco.ca
